1. How to request for delivery on the GoldLane app?
On the GoldLane app, open Delivery.
1. Choose among the coin designs and the denomination weight you need.
2. Proceed with the payment.
2. Can I get delivery of coins/bars higher than the digital gold balance in my vault?
Yes, you can. You just have to pay for the cost of the differential amount and we’ll deliver the product to you.By paying an extra amount, the coins will be delivered to you.
For Example: In case you have 1.2 grams of gold in your vault and you wish to purchase a 2 gram gold coin, you can mark “Use my vault balance” at checkout and pay for the cost of the remaining 0.8 grams
3. Can I Collect The Coins From The Delivery Center Directly?
No. Currently, we only accept delivery requests made via the GoldLane app. We shall, however, notify you once we allow direct collection of gold/silver from our partner stores
4. Is it possible to cancel the Delivery order and get back Gold/Silver in digital form?
Once an order has been placed, it can neither be cancelled nor be reversed to digital gold/silver.
5. Can I change my delivery address after placing an order?
In case you’ve placed an order, and wish to change the delivery address, kindly contact our customer support team.
6. Do I Have To Show Any Documents at the Time Of Delivery?
Yes. At the point of delivery, the recipient shall show any of the following Government-approved identification cards to collect the product:
1. Aadhar Card
2. Driver’s License
3. Voters Identification Card Or
Only once the credentials of the recipient is confirmed, the company/courier agent will hand over the product. In order to ensure maximum safety, details of the recipient shall be noted and therefore, the recipient of the package is requested to cooperate with the delivery agent by providing a valid copy of their Government-approved personal identification card.
7. What To Do If I Miss The Delivery?
In case you missed the delivery, Immediately contact our customer support team.
8. What Is The Duration Required For Delivery?
Usually, it takes 5 -14 working days for us to deliver your product. However, please note that the duration may vary depending on the buyers’ location and other factors.
9. Is It Possible That After Choosing A Specific Product, I Get Intimation Saying The Product Is Out Of Stock? In Such A Case What Do I Do?
1.The amount paid will be returned to your bank account within 3-7 working days.
2.Once you get a refund, select any other product from the Goldlane platform.
10. What Is The Return Policy In Case I Receive A Different Product Or Damaged Goods?
We request our customers to check the product/package for any damage or tampering before accepting it. In case you happen to find any damage or receive a tampered package, do not accept it and the package will be returned to us and we will provide a replacement.
However, GoldLane shall not be held accountable for any loss or damage reported after the package has been accepted.
11. I didn’t get delivery in the given timeline.What should I do next?
Please note that delivery dates may vary based on your location and other external factors. In case you feel it is taking longer, kindly contact our support team.